How it works
From your first enquiry to payment under an agreement.
1
Tell us about your claim
Share the amount, assets and what happened to your BitMart account. That’s enough to start a review.
What to prepareYou share
Your claim
- Balance
- Amount held on BitMart
- Assets
- Which assets you hold
- Account
- What happened
The details for your first enquiry
2
Get a purchase offer
We review the records and transferability. If a purchase is possible, you receive a price and terms. You decide whether to sell.
How to compare an offer
Purchase offerPurchase priceAfter review
- Rights included
- Specified in the offer
- Payment terms
- Agreed before signing
You decide whether the terms work for you3
Agree the sale and get paid
We agree the contract, transfer steps and payment terms. Payment follows once the conditions in the agreement are met.
Payment questionsAs set out in your agreement
- AgreementAgreed and signed
- TransferClosing requirements met
- PaymentSettlement under the contract
Start with your claim
The amount, assets and a few details about your situation.